1. Before You Place an Order
Our platform is designed for individuals aged 18 or over. As part of our responsibility to protect users and comply with regulations, we verify your age and identity securely. We are here to guide you with trusted information and consultations, but only you can decide if a product or service is right for you. Always make sure you are comfortable before purchasing.
2. How to Complete Your Purchase
- Explore and Choose: browse through our products and services and select what suits your needs
- Share Your Details: enter your contact, delivery, and payment information carefully
- Check Everything Twice: before confirming, review your order to ensure everything is correct
- Receive Confirmation: once payment is processed, you will receive an email confirming your order
At the point of email confirmation, a contract of sale is formed between you and Harley Weight Loss Clinic.
3. Paying for Your Order
We accept all major debit and credit cards. Your payment is securely processed through our payment provider. All prices listed on our website include any applicable taxes. Prices may change from time to time, but the amount shown at checkout is the final amount you will pay.
4. Delivery
We aim to dispatch all orders within 24 hours. Delivery times will vary depending on your location. Any shipping costs will be calculated and displayed at checkout before you pay.
Please double-check your delivery address before placing your order. If incorrect details are provided, we cannot accept responsibility for delays or missed deliveries.
5. Cancellations and Returns
Under UK consumer law, you can cancel your order within 14 days of receiving your items. To start a return, contact us at enquiries@hssh.health.
Please note the following:
- Certain products cannot be returned for hygiene or safety reasons
- Items must be unused, unopened, and returned in their original packaging
- If something arrives damaged or defective, contact us before sending it back
- Once we receive and inspect your return, we will process your refund to the original payment method within a reasonable timeframe
6. Our Responsibility to You
We take your trust seriously. To the fullest extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that product or service. Harley Weight Loss Clinic is not responsible for any indirect, incidental, or consequential losses.
7. Need Help?
Our team is here to support you:
- General enquiries (orders, payments, or products): enquiries@hssh.health
- Clinical questions (medical concerns or treatment queries): clinic@harleyweightlossclinic.co.uk
8. Changes to These Terms
We may update these Terms occasionally to reflect changes in our services, regulations, or policies. Any new version will be published on our website. By continuing to use our services after changes are posted, you agree to the updated Terms.