How to Raise a Concern
If you are unhappy with any aspect of your care or service, please let us know so we can resolve the issue promptly. You can contact us:
- Email: enquiries@hssh.health
- Post: Harley Street Specialist Hospital, 18-22 Queen Anne’s Street, London, W1G 8HU
When contacting us, please provide your full name and preferred contact details, a description of what happened including relevant dates or service references, and the outcome you are seeking.
What You Can Expect
- Acknowledgement: we will confirm receipt of your complaint within 3 working days
- Investigation: the matter will be reviewed and, where relevant, referred to the appropriate clinical or management team
- Response: we aim to provide a full written response within 20 working days. If more time is required, we will update you and explain the reason for the delay
Clinical Concerns
If your complaint relates to a clinical matter, it will be referred to our lead clinician, Dr Saima Ajaz, or a senior member of the clinical team. Where appropriate, an independent clinical review may be conducted to ensure an objective assessment.
Escalation
If you remain dissatisfied after receiving our response, you may escalate your complaint to the following independent bodies:
- The Care Quality Commission (CQC): www.cqc.org.uk
- The General Medical Council (GMC): www.gmc-uk.org
- The General Pharmaceutical Council (GPhC): www.pharmacyregulation.org
- The Parliamentary and Health Service Ombudsman (PHSO): www.ombudsman.org.uk
Regulatory Information
Harley Weight Loss Clinic works in partnership with Harley Street Specialist Hospital (HSSH Pharmacy).
Pharmacy
Harley Street Specialist Hospital (HSSH Pharmacy)
GPhC Pharmacy Registration: 1110426
Superintendent Pharmacist
Johnny Chung Szeto
2214483
Medical Practitioner
Dr Saima
GMC Reg: 6141615
Care Quality Commission (CQC)
View our CQC Profile →
Confidentiality
All complaints are handled in strict confidence and in accordance with our Privacy Policy and data protection obligations under UK GDPR and the Data Protection Act 2018. Information shared as part of a complaint will only be used for the purpose of investigating and resolving that complaint.
Learning and Improvement
We review all complaints as part of our ongoing commitment to quality improvement. Themes and outcomes are monitored by our clinical governance team and used to improve our services, training, and patient experience.