Terms and Conditions
Welcome to Harley Weight Loss Clinic, operated by Harley Street Specialist Hospital (London) Ltd, a digital healthcare platform offering online medical consultation services and prescribing/selling weight management medical products. By accessing our services through www.harleyweightlossclinic.co.uk (“Site”), you agree to these Terms and Conditions, alongside our Privacy Policy, Cookie Policy, and any other documents referred to herein.
Information About Us
Introduction
The Harley Weight Loss Clinic website is owned and operated by Harley Street Specialist Hospital (London) Ltd, a company incorporated in England and Wales with company number 10006100 and registered office at Harley Street Specialist Hospital (London) Ltd, 18-22 Queen Anne Street, London, W1G 8HU.
These Terms of Use affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms of Use, do not use our website. We’re at your disposal if you need any help or have any questions regarding our website. Simply drop an email to support@harleyweightlossclinic.co.uk or give us a call on +44 (0)20 4513 2244.
Medical Prescriber
All medical prescriptions and treatment plans provided through the clinic are overseen by Dr Saima Ajaz. You can contact Dr Ajaz at saima@harleystreetlongevityclub.com for any prescriber-related queries.
We reserve the right to update these Terms of Use from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.
Other Applicable Terms
You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.
In purchasing anything from us (medicines or other products), you will need to refer to our Terms of Sale.
Access to Our Website
In certain cases, we reserve the right to restrict access to certain parts of our website.
Your account information (login address, password, or any other piece of identifiable information) is strictly confidential and should not be shared with any third party. We reserve the right to disable your access to this site if we have reason to believe you have failed to comply with the provisions of these terms.
You must not attempt to gain unauthorised access to our website, the server on which our website is hosted, or any server, computer or database connected to it. This is a criminal offence under the Computer Misuse Act 1990 and we’ll have to report you to the relevant authority and disclose your identity. And of course, you’ll no longer be able to use our website.
We can’t accept responsibility for any damage or loss suffered because of a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device, programs, data, or other proprietary material as a result of using our website, downloading any material posted on it, or using/downloading content from any website linked to it.
Acceptable Use
Any material which you contribute or upload to our Site must be true, accurate and correct, comply with applicable law and must not defame any person, be obscene, offensive, hateful or inflammatory, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, infringe any copyright, database right or trademark of any other person, be likely to deceive any person, breach any legal duty owed to a third party (such as a contractual duty or a duty of confidence), impersonate any person, or misrepresent your identity or affiliation with any person.
You shall not knowingly transmit any data that can be harmful to our website including, but not limited to, trojan horses, worms, time-bombs, keyloggers, spyware, and adware.
Linking to Our Website
We want to give everyone the tools to get the best weight management healthcare, so the more people who know about us, the better. If you do want to tell your friends or family about Harley Weight Loss Clinic, or link to our website, please follow the guidelines below:
We’re proud of our reputation and will take whatever steps are necessary to protect it.
Please do not suggest any form of association, approval, or endorsement by Harley Weight Loss Clinic if none exists.
Please make sure you only include a link (not a frame) to the homepage of our website. There are strict regulations on promoting medication, so you can only talk about ourselves as an online weight management platform. Please don’t mention specific medications.
If you’re unsure, please ask us before linking to our website. We reserve the right to withdraw linking permission without notice if it doesn’t meet our guidelines.
Intellectual Property Rights
Everything that you see on our website is protected by copyright. Harley Weight Loss Clinic is either the owner or the licensee of the material published and of all the attached rights. All such rights are reserved, which means use of our website content is limited:
You can print off one copy and download extracts of any page(s) of our website for your personal reference only, but not for commercial reasons (for this, you’ll need a license from us or our licensors).
Please don’t modify the paper or digital copies of any materials you’ve printed off or downloaded in any way. You are unable to use illustrations, photographs, video or audio sequences or any graphics without using the text that goes with them. Please always reference Harley Weight Loss Clinic or any other authors of materials on our website.
If you are unable to meet these guidelines, we will ask you to stop using our website immediately and to either return or destroy any copies you’ve made of our materials.
Weight Management Services
Our Consultation Process:
- Initial medical consultation via secure video call or in-person appointment
- Comprehensive health assessment including medical history review
- Personalised treatment plan development
- Regular monitoring and follow-up consultations
Prescription Services:
When clinically appropriate, we may prescribe licensed weight management medications including:
- GLP-1 receptor agonists (Semaglutide, Liraglutide)
- Orlistat
- Other MHRA-approved weight management treatments
Treatment Monitoring:
- Regular weight and health parameter tracking
- Side effect monitoring and management
- Treatment adjustment based on individual response
- Ongoing clinical support throughout your weight management journey
All consultations are conducted by qualified healthcare professionals registered with the General Medical Council (GMC) and our partner pharmacy is registered with the General Pharmaceutical Council (GPhC).
Refunds and Returns
Consultation Refunds
We can provide a full refund for your consultation if you cancel at least 24 hours before your scheduled appointment.
To cancel and request a refund, please email us at support@harleyweightlossclinic.co.uk with your appointment reference number.
Medication Returns: Once medication is dispensed, the product becomes labelled and packed specifically for you and we are unable to re-use it. Due to this as well as legislation around prescription medication, you will not be able to cancel your order after it is dispensed and we are unable to offer you a refund. For the avoidance of doubt, if you have received your order and changed your mind (at any time after it was dispensed), you will be unable to return it and we will be unable to offer a refund.
Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.
Refunds will be issued within 10 working days to the original payment card.
Important Notice: Harley Weight Loss Clinic does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount of weight. Undesirable side effects do occur when taking medication, therefore we are unable to offer any refunds in case of suffering from these effects. We do advise to only order the smallest quantity of medication when you are first ordering to avoid the need of discarding the medication in case you cannot tolerate it. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.
Damaged or Faulty Products: If you have received a faulty device/pen then contact us immediately, and within 24-48 hours, by emailing us on support@harleyweightlossclinic.co.uk and we will look into the matter for you immediately. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. The device will be tested and a case will be opened with the manufacturer for investigation. If confirmed faulty, the device will be replaced free of charge.
Please note that this process can take up to 6 weeks. Any faulty devices have to be reported within 30 days of receiving your order.
Please DO NOT send any products, medication or devices back to us unless we specifically ask you to do so. By law we will have to discard them once received and will not be liable for issuing refunds for any returned items unless we have asked you to do so in writing by email.
Warranties
The content of the website may change, be updated or suspended. Therefore, we are unable to give you, and we exclude, all representations and warranties as to the accuracy and completeness of the information published on our website. Nor can we guarantee that the material is up to date or that every service and product will be available at all times, or indeed that the website itself will not be discontinued in the future.
We can’t be held liable and you will not be entitled to any type of compensation or other payment if the website is discontinued, if any content is inaccurate, or if any of our services are changed.
If you aren’t happy with the website, its content, or availability, your sole right and remedy is to stop using the website.
Our Liability
To the extent permitted by law, we and third parties connected to us expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in these Terms of Use limits our liability for death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited under applicable law.
Restriction, Suspension and Termination
We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms of Use at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms of Use. We may also remove the website as a whole or any sections or features of the website at any time.
Privacy Policy
Information Collection
Personal Information: We collect personal details such as name, contact information, date of birth, weight history, and medical history when you register, consult, or interact with our services.
Non-Personal Information: We gather anonymised data related to your site usage to enhance service quality.
Cookies and Tracking Technology
Use of Cookies: Our Site uses cookies to improve user experience, analyse site traffic, and tailor services. You can manage cookie preferences through your browser settings.
Use of Information
Service Provision: Your information enables us to offer personalised weight management consultations and prescriptions.
Communication: We use your information to communicate about your appointments, orders and our services.
Improvement and Analysis: For internal analysis to improve our services.
Information Sharing
Healthcare Partners: Information is shared with healthcare professionals and pharmacies involved in providing your requested services.
Legal Requirements: We may disclose your information if required by law or to protect our rights.
Data Security
Security Measures: We implement stringent security measures to protect your information against unauthorised access or disclosure.
Data Breach: In the unlikely event of a data breach, we will take immediate steps to mitigate any harm and notify affected individuals.
Your Rights
Access and Control: You have the right to access, correct, or request deletion of your personal information.
Opt-Out: You can opt-out of receiving marketing communications from us at any time.
Jurisdiction and Applicable Law
These Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Contact Us
If you have questions or concerns about our Terms and Conditions, Privacy Policy or data practices, please contact us:
- Email: support@harleyweightlossclinic.co.uk
- Phone: +44 (0)20 4513 2244
- Address: Harley Street Specialist Hospital (London) Ltd
18-22 Queen Anne Street, London, W1G 8HU
Acceptance of These Terms
By using the Harley Weight Loss Clinic Site, you acknowledge and agree to the terms outlined in these Terms and Conditions and Privacy Policy. If you do not agree with these terms, please refrain from using our Site.
These Terms and Conditions are effective and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.